Tribal Child Support Debit Card

Tribal Child Support Card

LCO Child Support disbursed child support payments on your Platinum smiONE Child Support Debit Card. One card for all of your needs - simple and secure. 
 - A debit card will be issued to you when your case is opened. You don't need to request a card. The debit card will be mailed to you at the address you provided. -
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The Platinum smiONE Child Support Debit Card lets you make in-person or online purchases, withdraw cash and load funds to your card account via smiONE Mobile Check Load or direct deposit, so there's no need for a traditional bank account. smiONE is here for you with convenient features to put you in control with your financial health and dynamic card security to protect you against fraud.  

smiONE Contactless Card
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​Use your card to make secure purchases everywhere Visa debit cards are accepted.  Tap to pay at participating merchants. 

smiONE Mobile Deposit
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Use the Platinum smiONE Mobile App to safely submit checks for deposit to your card account.  

Mobile Wallet Tool
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Push your card information to your Apple Pay or Google Pay mobile wallet and make purchases online, face-to-face, with mobile wallet enabled merchants and at ATMs that support mobile wallet transactions. 

HOW DOES IT WORK?

• You will receive your smiONE child support card once your child support case is opened. The card will be mailed to you via US Mail and will arrive in a plain envelope. 
• The card can be filled through:
  • Direct deposits like payroll, tax refunds and other regular payments
  • Load methods including Western Union, Money Gram and Visa ReadyLink
  • Card to card Transfer from one smiONE card to the other.
• Use the child support card by:
  • Paying with it at any venue that accepts Visa Cards
  • Pay bills or shop online
• Keep your account in check through:
  • Text or email alerts
  • By accessing your online account

Learn More

How can I use my card?
Use your Platinum smiONE Visa Prepaid Card everywhere Visa debit cards are accepted.  Withdraw cash from ATMs, banks or credit unions that display the Visa®, Interlink®, Plus®, or Allpoint® Brand Acceptance Marks.  To withdraw cash at an ATM, enter your PIN when prompted and select "checking" to access your funds.

Are there fees for using my card?
We do not charge a fee if you use an Allpoint ATM to withdraw cash, or for any purchase transactions. A $2.50 Withdraw fee applies to non-Allpoint ATM withdrawals. Please refer to you Cardholder Agreement for a complete list of fees, including details on third-party ATM operator fees.

​​What can I do on the Platinum smiONE Mobile App?
Download the Platinum smiONE Mobile App for IOS or Android to activate your card, check your balance, use simONE Mobile Check Load, set up smiONE Alerts, Tract your spending, pay bills and more.

Can I add other funds to my car?
Yes, Use smiONE Mobile Check Load to deposit checks to your Card Account. You can also have your paycheck, tax refund, unemployment benefits or other government payment direct deposit to your Card Account.
To enroll in direct deposit, complete the enclosed form and return it to your employer, government agency, or benefits provider.  You can also access the form at www.smionecard.com on the mobile app, or by calling Customer Service.

How do I check my balance?

• Use the Platinum smiONE Mobile App.
• Sign up for smiONE Alerts.  Enroll on the mobile app or visit www.smionecard.com. Depending on your communication preferences, we can text or email you daily, weekly or every time your balance changes. Alerts are available at no cost from us, or standard text/or data rates from your wireless service provider may apply.
• View your account online at www.smionecard.com
• Call customer service 24/7

What should I do if my card is lost or stolen?
If your card is lost or stolen, call customer service immediately to notify us. We can send you a replacement card and help minimize possible losses.

How can I contact Customer Service?
For Customer Service or additional information regarding your card, please contact us at:
smiONE Card Customer Service
PO Box 2489
Carrollton, GA 30112
1-888-248-8166 (if calling from outside the U.S., please call 1-312-380-1949)

This card is issued by the Bancorp Bank Pursuant to a license from Visa USA Inc.  The Bancorp Bank; Member FDIC Card may be used everywhere Visa debit Cards are accepted.
All trademarks and brand names belong to their respective owners.  Use of those trademarks and brand names do not represent endorsement by or association with this card program.